Returns & Exchanges

At Standrews Links Officials Store, we are committed to ensuring your complete satisfaction with our premium fashion collections. We understand that our discerning clientele expects excellence not only in our products but also in our customer service experience. This Returns & Exchanges Policy has been designed with your convenience and satisfaction in mind.

Return & Exchange Eligibility

We gladly accept returns and exchanges for items in their original condition, with all tags attached, within 15 days of your receipt of the order.

Return & Exchange Process

1 Initiate Your Return/Exchange

To begin the process, please contact our customer service team at [email protected] with your order number and details about the items you wish to return or exchange. You may use the template provided below for your convenience.

2 Receive Return Authorization

Within 1-2 business days, our customer service team will send you a Return Authorization Number and detailed instructions for returning your items.

3 Package and Ship Your Return

Please securely package the items in their original packaging, if possible, and include the Return Authorization Number clearly visible on the outside of the package. Ship your return to:

Refund Processing

Timeline

Once we receive your returned items, our quality assurance team will inspect them to ensure they meet our return criteria. The inspection process typically takes 3-5 business days. After approval, your refund will be processed within:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal Payments: 3-5 business days to reflect in your PayPal account

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid with multiple methods, the refund will be distributed accordingly.

Exchange Process

If you wish to exchange an item for a different size, color, or style:

1. Follow the return process outlined above
2. Clearly indicate in your return request that you would like an exchange and specify the preferred replacement item
3. Once we receive and inspect your return, we will ship the exchange item to you
4. If the exchange item is of higher value, you will be charged the difference
5. If the exchange item is of lower value, you will receive a refund for the difference

International Returns

As we serve customers worldwide (excluding some Asian countries and remote areas), international returns follow the same process outlined above. However, please note:

• International customers are responsible for any customs duties or taxes associated with returning items
• Refunds will be issued in the original currency of purchase, and exchange rates may affect the final refund amount
• Return shipping times may vary depending on your location

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a prepaid return label and expedite your replacement or refund.

Contact Us

Our sophisticated customer service team is dedicated to ensuring your complete satisfaction. If you have any questions about our Returns & Exchanges Policy, please don’t hesitate to contact us:

Thank you for choosing Standrews Links Officials Store. We appreciate your trust in our premium fashion collections and are committed to providing you with an exceptional shopping experience.